Plumbing faqs

At CERTi-PRO Plumbing, we take pride in helping San Antonio homeowners and business owners understand their plumbing systems and make confident, informed decisions. Whether you’re dealing with a leak, a clogged drain, or planning a remodel, our team of licensed professionals is here to help. Below you’ll find answers to some of the most common questions we receive about our services, plumbing maintenance, and what to expect when you work with CERTi-PRO.

General Plumbing Questions

  • Some leaks are easy to spot, but others can hide behind walls or under slabs for months before showing visible signs. You might notice higher-than-usual water bills, a musty odor, warm or damp flooring, or even cracks in your foundation. CERTi-PRO Plumbing uses advanced electronic leak detection technology to pinpoint the exact source of the problem — saving time, preventing damage, and avoiding unnecessary digging or guesswork.

  • In any plumbing emergency — such as a burst pipe, overflowing toilet, or sudden water leak — the first step is to turn off your home’s main water supply. Then, call CERTi-PRO Plumbing at (210) 887-1656. Our technicians are available 24/7 and arrive fully equipped to handle emergencies fast. We specialize in minimizing damage, performing reliable repairs, and restoring service as quickly as possible.

  • We recommend an annual plumbing inspection to identify issues like leaks, corrosion, or low water pressure before they lead to expensive repairs. Through our Maintenance Membership Plan, homeowners enjoy proactive system care, annual water heater flushing, and priority scheduling — all designed to keep your plumbing efficient and worry-free.

  • CERTi-PRO Plumbing provides both residential and light commercial plumbing services across San Antonio and surrounding areas. From single-family homes and rental properties to offices and small businesses, our experienced technicians tailor solutions to meet your specific needs.

Water Heater Questions

  • Delayed or inconsistent hot water is often caused by sediment buildup, worn heating elements, or incorrect water line configurations. Our certified plumbers diagnose these issues and can perform maintenance, flush the tank, or recommend a more energy-efficient system if replacement is needed.

  • Tankless water heaters are a popular choice in San Antonio for their energy efficiency and endless hot water supply, but traditional tanks are still cost-effective and dependable. Our technicians can help you choose the best system based on your household’s water usage, space, and budget.

  • Routine maintenance is key. Annual flushing removes mineral sediment that can damage the tank and reduce efficiency. We also inspect pressure relief valves, thermostats, and gas lines to ensure safe, consistent performance year-round.

Drain & Sewer Questions

  • Frequent clogs usually result from a buildup of grease, hair, soap scum, or even tree root intrusion in your main sewer line. Chemical drain cleaners can damage your pipes, so it’s best to call a professional. CERTi-PRO Plumbing provides hydro-jetting and camera inspection services to safely clear blockages and prevent them from returning.

  • If you notice multiple drain backups, foul odors, gurgling sounds, or patches of unusually green grass in your yard, you may have a damaged sewer line. We use video inspection and hydrostatic testing to locate the exact problem before recommending repair or replacement options.

  • Drain cleaning addresses clogs within your home’s internal plumbing — such as sinks, tubs, or toilets — while sewer repair targets larger issues in the underground line connecting your home to the city’s sewer system. Both are important for maintaining a healthy, efficient plumbing network.

Gas Plumbing Questions

  • Yes. CERTi-PRO Plumbing is fully licensed and insured for natural gas plumbing services, including line installation, upgrades, leak detection, pressure testing, and appliance connections. Our team follows all local codes and safety standards to ensure your gas system operates safely and efficiently.

  • If you notice multiple drain backups, foul odors, gurgling sounds, or patches of unusually green grass in your yard, you may have a damaged sewer line. We use video inspection and hydrostatic testing to locate the exact problem before recommending repair or replacement options.

  • Drain cleaning addresses clogs within your home’s internal plumbing — such as sinks, tubs, or toilets — while sewer repair targets larger issues in the underground line connecting your home to the city’s sewer system. Both are important for maintaining a healthy, efficient plumbing network.

Water Quality & Filtration Questions

  • Absolutely. San Antonio has some of the hardest water in the nation, which can cause buildup on fixtures, reduce appliance efficiency, and dry out skin and hair. Our water filtration and softening systems protect your plumbing, improve water quality, and extend the lifespan of your fixtures.

  • Most systems require filter replacement every 6–12 months depending on your water usage and system type. CERTi-PRO offers maintenance plans that include regular inspections and filter service to keep your water clean year-round.

Service, Scheduling & Payment Questions

  • We proudly serve San Antonio and surrounding communities including Helotes, Leon Valley, Alamo Ranch, Shavano Park, Castle Hills, Fair Oaks Ranch, Alamo Heights, and more. Visit our Service Areas page to explore detailed local coverage.

  • Yes! CERTi-PRO Plumbing partners with trusted lenders to provide flexible financing options on major plumbing repairs, water heaters, and system installations — helping you get the service you need without financial stress.

  • Scheduling is easy. You can book online through our website or call (210) 887-1656. We’ll confirm your appointment and find a time that works best for your schedule.

  • Yes — every CERTi-PRO technician is fully licensed, background-checked, and insured for your peace of mind. We uphold the highest standards of professionalism, safety, and workmanship on every job.